Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@nextlevelsupps.com.au

General

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to our customer service team by submitting your request via our Contact Us form 

We currently only ship within Australia. 

You can submit an enquiry via our Contact Us form. Our customer service team will get back to you as soon as possible! 

Absolutely! We are continuously sourcing high quality supplements that would be a great addition to our website. Sign up to our newsletter to be the first to know our new products.

Product

YES. We pride ourselves with providing the highest quality product(s) available. Our product(s) are HPLC tested to analyse the percentage of active compound available. See product images for HPLC testing results.  

Shipping & Returns

Delivery times may vary depending on the delivery location.

Normally, once you've placed your order, it will be dispatched the same day or next business day. All orders placed on the weekend or public holiday will be dispatched the next business day.

Please be aware our couriers may experience delays during holiday periods and any unforeseeable circumstances which may affect the delivery time of your order.  

Yes, we do accept returns subject to fulfilment of the following conditions: 

  • Products must be returned within 30 days of receiving product
  • Products must be unused and in the same condition as you received it. Please ensure pressure-seal is on product.

To request for a return, please reach out to support by submitting your request via our Contact Us form. A member of our support staff shall respond as soon as possible.


For more information please view our Return Policy